Support
Need help with Viral IQ? Email support@viraliqapp.com and we will get back to you as soon as we can. Please include your device model, iOS version and a short description of the issue.
Common questions
My video analysis failed. What should I do?
Check your internet connection and try again. Large files take longer to upload, so keep the app open until the analysis finishes. If it keeps failing, email us with the approximate time of the attempt.
How do I restore my purchase?
Open the app's menu and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, then your name, then Subscriptions, choose Viral IQ and tap Cancel Subscription. Apple's guide is here. Deleting the app does not cancel the subscription.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID and select the purchase.
What happens to my videos?
Videos are uploaded only for analysis and deleted after processing. Only scores and analysis results are kept. See the Privacy Policy for details.
How do I delete my data?
Email support@viraliqapp.com with a short description of your request and we will delete the data linked to your device.